Archived: Kings Delph Lodge

Safeguarding records and information we viewed evidenced to us that staff were provided with up-to-date training which ensured that patient safety was given a high priority. This helped to ensure that people were kept safe at all times. Patients were provided with support to access advocacy support when this was required. We asked people if they felt safe at Kings Delph Lodge. People we spoke with confirmed that they felt safe and that staff were "nice".

Our tour of the premises demonstrated to us that the provider completed regular maintenance of the environment to ensure the upkeep of the service. Windows and access points were secure to prevent unauthorised access to the location.

Staff were supported with an effective supervision and appraisal process. Records we viewed and staff we spoke with confirmed to us that this was the case.

Records we reviewed evidenced to us that the provider had completed statutory inspections including those for, gas, electricity and water. We saw that records were held securely and were easily accessible when required.

Patient's plans of care were centred upon the person and demonstrated to us what a person could do rather than what they could not do. Patients were supported to achieve their aspirations.

We saw from the training records that we reviewed that the majority of staff had completed safeguarding of vulnerable adults (SOVA) training and that the SOVA information provided throughout the home ensured that people were kept safe. Using pictures and a yes/no board, one patient showed us that they felt very safe at the home and would tell someone if they were not.

The staff shift rosters that we reviewed demonstrated to us how the use of agency workers had reduced over the past six months as a result of more permanent staff recruitment. Staff confirmed to us that there were sufficient staff to cover all the shifts for patients who used the service. During our review of records we found that patients were supported with sufficient staff with the skills and qualifications to do this effectively.

The provider had sought the views of relatives, patients and staff to improve the quality of care provided at the home.