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Inspection Summary


Overall summary & rating

Good

Updated 17 April 2019

About the service:

Liberty Choice is a domiciliary care provider. At the time of this inspection 13 people received personal care support from the service. The service supported older people, some of who were living with dementia and people with physical disabilities, within their own homes.

Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

At the time of this inspection the service was relocating from the address shown on page one of this report to Unit 7, Scylla Estates, Winnall Valley Road, Winchester, Hants, SO23 0LD. An application to change the address of the provider had been received and was in process with the Care Quality Commission. The address where this inspection was undertaken was, Unit 7 Scylla Estates, Winnall Valley Road, Winchester, Hants, SO23 0LD.

People’s experience of using this service:

• People received a service that was safe. The provider had systems and processes in place to manage medicines safely

• Staff were aware of the risk of abuse, signs to look out for, and how to report any concerns.

• There were sufficient numbers of suitable staff to support people safely according to their needs.

• People received care and support from staff who were trained sufficiently and had the right skills and knowledge. People’s care and support led to good outcomes.

• People and their relatives spoke positively about the care and support they received from Liberty Choice. They described the care staff as kind and helpful.

• Care workers had developed good relationships with people they supported. They respected people’s dignity and privacy, and promoted their independence.

• People were actively involved in their care and support decisions with their relatives where appropriate.

• People’s needs were reflected in care plans which contained detailed information about how they wished to receive care and support.

• People and relatives confirmed that people were treated with dignity, respect and that their independence was promoted.

• Management processes were in place to monitor and improve the quality of the service.

• There was a positive culture within the staff team, and staff told us they enjoyed working for the service.

• The registered manager was supported to deliver high quality care by the management team and a staff team who understood the need to deliver good quality care.

Rating at last inspection:

• At the last inspection in January 2017 the service was rated Good. At this inspection the service remained good.

Why we inspected:

• We inspected the service as part of our inspection schedule methodology for ‘Good’ rated services.

Follow up:

• We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 17 April 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 17 April 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 April 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 17 April 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 17 April 2019

The service was well led

Details are in our well led findings below.