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Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF | 45.59 KB

Overview

Inspection carried out on 7 September 2012

During a routine inspection

All people that we spoke with were very happy with the care and support that they received. One person said “I would recommend the agency unreservedly”.

People said that staff were friendly and respectful. They said that staff were reliable and said that they carried out the tasks that had been agreed. Some described instances where staff had provided support “over and above “what had been expected.

People were particularly impressed by the good communication between themselves and the agency. All said that the manager and staff responded quickly to any changes in circumstances.

People felt that staff were well trained and that they provided safe and appropriate care.