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Inspection report

Date of Inspection: 14, 19 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF | 73.59 KB

Overview

Inspection carried out on 14, 19 August 2013

During a routine inspection

All of the people we spoke with were very happy with the service provided. They said for example, "So glad we chose them." and "I get everything that is required."

People described a courteous and professional team of staff who had for some become "like friends." People said that staff stayed the required amount of time and did the things that were expected of them.

People's needs were assessed and a plan of care was agreed with them. Clear records and good verbal communication ensured that when anyone's needs changed the staff supporting them were aware. This helped to ensure the welfare and safety of each person.

There were sufficient staff employed to meet the needs of people who used the agency. This included office staff who coordinated care and provided additional support where necessary.

There were effective staff recruitment and selection processes in place. The agency ensured that new staff were given a thorough induction so that they understood the aims and objectives of the service and what was required of them. Staff spoke highly of the training provided which was thorough, regular and gave them the opportunity to ask questions and clarify any areas of uncertainty. Staff were further supported by an enthusiastic and motivated manager, by regular supervision sessions and by weekly meetings.