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Inspection report

Date of Inspection: 10, 13 October 2013
Date of Publication: 22 November 2013
Inspection Report published 22 November 2013 PDF

Overview

Inspection carried out on 10, 13 October 2013

During an inspection in response to concerns

We received information from a number of sources as part of this inspection and issues of concern were highlighted to us; these were predominantly in relation to the nursing floor of the home. We also received communication from families who wanted us to know about the positive experiences of their family members. We received some comments from people living in the home, such as staff are �alright to me". We met another person in their room who was making their own bed who said that "I don't mind doing it to help them, the staff are ok just not enough of them".

Observations that we made showed that people weren't always supported in a person centred way and that they didn't always receive adequate support. For example, we found evidence that people weren't always supported with their food and drink. At other times, we saw that staff were caring and kind and offered support to people when they were withdrawn or upset. Staff told us that staffing levels were inadequate and that this had an impact on how well they could deliver care. The observations that we made supported this view.

Staff received training to support them in their roles and this included training particular to the needs of people living in the home. We found significant concerns in relation to record keeping. Records relating to personal care and food and fluids were not being consistently completed by staff. This presented a risk that staff would not be able to monitor to care that people received.