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Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 14 June 2013
Inspection Report published 14 June 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 May 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

There were effective recruitment and selection processes in place.

Reasons for our judgement

The service had a robust recruitment policy and associated procedures in place to help ensure that people employed were of suitable character and had the necessary skills to perform their duties.

We viewed a selection of staff personnel files, which we found to be extremely well organised, making information easy to access. Records also demonstrated that the manager of the service has recently carried out an audit of all the staff files to ensure that they contained all the necessary information.

All the staff members’ files we viewed provided evidence that thorough processes had been followed during their selection and recruitment. In all cases, there were completed application forms as well as written notes from the staff members’ interviews. We were also able to confirm that two references and a full CRB check had been obtained before the staff members were allowed to support people in the community.

Staff were issued with a handbook at the start of their employment which contained important information, such as the agency’s grievance and disciplinary procedures as well as required codes of conduct for carers.

Personnel files also provided clear information about induction training and the support people had received during their probationary periods. Records showed that people were given a good level of training and provided with mentoring and regular supervision during their probationary periods. This was supported by discussions we had with staff, who were all very complimentary about the support they had received at the start of their employment. Their comments included:

‘’I couldn’t have asked for anyone better to train me. They made me feel comfortable and gave me confidence.’’

‘’I’ve never worked anywhere that gives you so much training. They don’t just give you a rota and expect you to get on with it.’’

‘’I had lots of training straight away, before I even started doing visits to people.''