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Dr Jonathan Lack Ltd - 1 Harley Street


Inspection carried out on 11 January 2013

During a routine inspection

Information, instructions and advice were given to people following dental surgery. One person who uses the service told us that staff gave them sufficient information about their treatment and its cost. They told us that they were treated with "respect" and had so far had a "pleasurable experience" at the practice.

The dentist told us that he completed people's medical history questionnaire before full dental examinations were carried out. Written summaries of treatment plans were routinely sent to people who use the service by letter and follow up appointments were made as appropriate. One person who uses the service told us that they received a "high standard" of care.

The environment was clean and tidy on the day of the inspection and one person who uses the service told us that practice was always clean. There were appropriate arrangements to decontaminate, sterilize, package and store instruments.

Staff had undertaken training on various courses including infection control, basic life support and safeguarding vulnerable adults. Dental nurses were supervised on an ongoing basis and appraised on their performance annually. The dentist had attended study clubs and evening lectures as part of his continuing professional development.

Satisfaction surveys were carried out on an annual basis and action was taken to resolve issues that were raised. Clinical audits were carried out, for example on people's record cards.