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Archived: 6 Russell Gardens

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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2013, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

We also looked at recent satisfaction survey results.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People’s dental needs were assessed before any treatment was planned. People who used the service were required to complete a medical history form. These details were checked at each appointment. People would discuss their dental issues with the dentist. A full oral examination would be carried out and a digital x-ray and picture of their teeth would be taken if required. The principal dentist discussed two people’s treatment records with us and we saw these details were recorded.

There were arrangements to refer people onto specialists and follow-up appointments were arranged with people within set timeframes determined by their oral health needs. Emergency appointments were available if required. Emergency contact details were available on the practice’s answer machine, with advice on who to contact outside of office hours. One person told us if they needed an emergency appointment they would ''just call'' the practice.

One person using the service said ''it's perfect.''

There were arrangements to deal with foreseeable medical emergencies. Staff had completed medical emergencies and cardiopulmonary resuscitation training in November 2012. There was a first aid kit, an epipen, emergency drugs and these were found to be in date. There was an oxygen cylinder which was last serviced in 2010. There were no checks in place to verify when the oxygen cylinder was due for servicing or whether it was working properly.