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Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

Overview

Inspection carried out on 20 December 2012

During a routine inspection

The care plans contained an assessment of the individual's communication preferences and a mental capacity assessment. By identifying the preferred methods of communication the staff had enabled each person to make as many choices about their day to day activities as they were able. We observed staff interactions with people using the service and they used simple language, specialist communication equipment and pictorial prompts.

Relatives told us they had been fully involved in the initial assessment and subsequent care planning process. They told us this had happened over a long period of time allowing their relative the chance to get to know the staff and other people in the home. They also told us they were invited to regular reviews of the care plan to ensure it remained appropriate.

Staff told us they had a three week menu based on people's likes and dislikes. A choice was available at mealtimes and staff used pictures of different meals to determine what each person wanted.

People receive their medication appropriately.

We saw the staff rota's for the home. The staffing levels provided were seen to be appropriate for the level of individual needs. On the day of the inspection three members of staff were on duty for three people.

We saw a copy of the complaints policy. It provided clear guidance on what to do if someone had a complaint. There were also clear guidelines of how the organisation would respond to any complaints received.