The Care Quality Commission
  • Dentist
  • Dentist

Archived: Baldock

33 High Street, Baldock, Hertfordshire, SG7 6BG (01462) 896424

Provided and run by:
Dr. Tayob Katchi

Important: This service is now registered at a different address - see new profile

All Inspections

During a check to make sure that the improvements required had been made

The inspection took place to check if the provider had made improvements to infection control procedures following our last inspection on 26 October 2012. We found that improvements had been made and that compliance with infection control had been achieved.

We did not speak with people using the service or visit the service as part of this inspection. We requested and received documents, photographs and written assurances from the provider.

26 October 2012

During a routine inspection

We made two visits to the service on 26 October 2012 and 20 November 2012. People we spoke with said that the service they received from the surgery was good and that they were very satisfied with it. They felt that their dignity was maintained and their privacy protected. People told us that the staff were pleasant and polite, that appointments were flexible to meet their needs and that they were always accommodated with an emergency appointment if they had a problem.

People said that the dentists listened to them and talked through the different treatment options available. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Dentists and staff had knowledge and understanding of safeguarding issues and procedures in place to appropriately deal with these.

People said they found that the surgeries and reception area always looked clean but we found that the process for sterilisation of instruments was not adequate.

There was a system in place for quality assurance which took into account the views of patients.