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Archived: The D:NTAL Clinic

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Inspection report

Date of Inspection: 6 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 March 2013, talked with people who use the service and talked with staff.

Our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

Everyone that we spoke with told us that they had no complaint about the treatment they received. Everyone told us about the improvements that were being made to the practice. One person told us, “I have no complaints, they are very good.” Another person told us, “They have improved the surgery to make you feel comfortable.”

A system was in place for handling complaints and concerns. The complaints procedure was on display in the reception area for people to see. We saw that the provider completed regular patient surveys and these were analysed for trends. These showed a high level of satisfaction with the service. We saw that where people had made comments about the service the provider had acted upon them.

We saw that public liability and indemnity insurance certificates were in date for the dentists. Safety certificates were available for the equipment used for people's care, such as the x-ray machines, autoclave, and washer vessel. Other electrical equipment had up to date safety checks. Risk assessments of all aspects of the premises had been completed and action plans developed to address any short falls. This meant that the provider had systems in place to ensure that people received safe care and treatment.

We saw that regular audits of the systems were being completed. The provider had mapped the essential standards of quality and safety and had cross referenced them against all the procedures, to ensure that the regulations were being met. This meant that the provider had clear systems in place to ensure that the service was monitored in line with the requirements of the regulations.

We saw that all staff involved in clinical care had an enhanced Criminal Record Bureau (CRB) check to ensure they were safe to work with people who used the service. However, the CRB’s did not include the required checks against the vulnerable person’s list. The provider said that he would do an interim risk assessment and ensure that these checks were updated to include the relevant information relating to children and vulnerable adults.