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Archived: The D:NTAL Clinic

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Inspection report

Date of Inspection: 6 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF | 82.21 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 March 2013, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care choices. People told us that they were very happy with the care and treatment they received from this dental practice. One person told us, “The dentist is lovely, comfortable and friendly. They tell you everything. Much better than it was before.” Another person said, “There is nothing detrimental that I can say. I am happy with the service.”

Everyone using the service that we spoke with said that their treatment was discussed with them and they agreed their treatment plan.

We looked at the records of four people who recently used the practice these showed evidence of examination of the gums and soft tissue and external examination of the face and jaw. We saw that where x rays were necessary justification for these were recorded. The records we saw showed that people's medical history were recorded. People told us that they were asked if there were any changes in medical conditions and medication at each visit.

The records we saw gave details about the presenting problem, the diagnosis and the treatment plan. We saw evidence of risk assessment for each person, which indicated any oral health risks. Recall for dental checks was based on current guidance and we saw documented evidence that people were recalled for dental checks based on current guidelines.

The emergency resuscitation kit was kept in a room which was located near to both treatment rooms, so the emergency kit was accessible for use quickly. There was a system in place for checking that medicines and equipment used for emergency resuscitation were in date and ready for use. A sample of the emergency medicines that we looked at showed that they were in date at the time of our inspection. Staff we spoke with told us what they would do in the event of a medical emergency. Staff confirmed that they received emergency resuscitation training and this was updated annually. This meant that staff should be able to respond to people's medical needs in an emergency.

Information was available about the emergency service provided by the NHS. This meant that people knew who to contact should they have a dental emergency out of the normal hours. There were three dentists working at the practice, so someone was available to see people in an emergency if required.