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Archived: The D:NTAL Clinic

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Inspection report

Date of Inspection: 6 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 March 2013, talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

All the people that we spoke with said that they were fully involved in all decisions about their treatment. One person told us, “They give you lots of information and discuss the options.”

A suggestion box, surveys and comments book was available in the reception area, so people could comment on the service they received.

We saw that there was information about the service available in the reception area. This included information about oral care and the opening times for the practice. Up to date information was also available on NHS charges. The emergency contact number was available on the window of the practice, so people were aware of who to contact if they needed emergency dental care.

The provider had access to a translation and interpreting service if needed. We saw that information about NHS charges for the service was available in alternative languages. This meant that people had access to the information they needed to help them make decisions about their treatment.

The provider was in the process of renovating the practice to ensure that the environment was of a higher standard. Everyone we spoke with commented that the practice had significantly improved. There was a new ramp leading up to a side entrance of the practice for wheel chair access. There were two treatment rooms at the practice and both rooms as well as the reception area were located on the ground floor. This meant that the practice was accessible for people with restricted mobility and this included appropriate toilet facilities.

People we spoke with confirmed that their privacy and dignity was respected during treatment. We spoke with staff who confirmed that doors were kept shut during treatment to ensure people’s privacy and dignity.