The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Care First

Suite 3, Stanhope Hall, Boston road, Horncastle, Lincolnshire, LN9 6NF

Provided and run by:
Care First

Important: This service was previously registered at a different address - see old profile

All Inspections

11 November 2013

During a routine inspection

We spoke with two people who used the service and with three relatives. People gave us positive feedback about the service. A relative said, 'The staff have been absolutely fine and I haven't got any concerns at all. They're always patient and kind. The service has lived up to my expectations.'

People or their representatives had been given accurate information about the fees they would have to pay. Records showed that people had been correctly charged for the care they had received.

People who used the service said that staff consulted with them about how they wanted to be assisted. They also said that they received all of the care they needed.

Staffing arrangements operated reliably so that planned visits to people's homes were completed.

We saw that quality checks were completed to help ensure that people consistently received a good standard of service.

There were effective systems for investigating and resolving complaints.

23 October 2012

During a routine inspection

As part of our inspection we contacted people by telephone to discuss the service they received from the agency. Where people were unable to speak to us over the telephone we spoke with their representative.

People we spoke with told us they were satisfied with the care and support they received. One person said, "I'm satisfied with the care provided. The staff are respectful and polite. They come on time and stay for the allocated time. We get good consistency with the same carer, but it would be nice if they provided cover when the carer was on holiday or off sick." Another person said, "The carer is very good, very helpful, I've no complaints.'

Evidence showed people's privacy, dignity and independence were respected. We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found people who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. One person told us,' Staff appear to have the right skills and experience.'

3 November 2011

During an inspection in response to concerns

We carried out this responsive review because we had concerns that this service had not been visited since the last inspection which took place on 3 October 2007.

As Care First provides care to people in their own home, during our inspection we contacted people by telephone to find out their views on the service.

One person we spoke to told us, 'They are exceedingly helpful and very kind. I am very satisfied and I wouldn't want to be without them.'

Another person told us, 'They are very helpful, very good. Two people turn up when they say they are going to.' Both of the people we spoke to said that they would recommend the service to other people.