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Archived: Rex Muller Dental Surgery

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Inspection report

Date of Inspection: 15 May 2013
Date of Publication: 6 July 2013
Inspection Report published 06 July 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 May 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

All the patients we spoke with said they were happy with the care and treatment provided at the dental practice. Six patients had been with the practice for many years. One said that the dentist, “Does things the way I want.” Another patient said that he had, “A nice manner and does the job.” We were told by one patient with a particular medical condition that the dentist had really helped them to preserve their teeth. Two patients were new to the practice. After treatment, they told us that they would continue with the practice as the care and treatment had been good.

There was a registration form in place that included a medical history as well as some social history. Patients had signed and dated that they had reviewed their medical history at each visit on all the records we looked at. Changes were recorded where relevant. We observed patients being requested to review their medical history on arrival for their appointment.

We found a full dental assessment, including soft tissue checks, recorded at each visit in the patient records we looked at. Where required, each patient had a treatment plan. The next visit was recorded for everyone. Diagnostic tests such as x-rays had been recorded.

Patients told us that they had not experienced any delay when making appointments. They all said that appointments were made to suite them. All the patients who had been attending for many years told us that they never had to wait if they were in pain. One patient had telephoned the day before and been fitted in. We observed staff making an emergency appointment for a child to be seen on the day of the inspection. We also observed where staff accommodated a patient’s requirements when making their next appointment.

The emergency drug kit was checked as part of the weekly checks carried out every Friday afternoon when the practice was closed. Staff told us that they received alerts from the company before any drugs became out-of-date. We were also shown the practice diary where these were recorded well in advance of the drugs expiry dates.