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Archived: British Red Cross-Crisis Intervention Community Support Services

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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF | 85.87 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We found staff received appropriate professional development. The manager told us when someone new took up employment with the provider they were given an induction. This explained the roles and responsibilities of everyone who worker at the agency and showed them the provider’s policies and procedures. The manager showed us a handbook that contained information new starters may need to refer to. The manager said every new employee was given one of these handbooks and all staff were expected to keep them up to date when they were issued with new and updated polices, procedures or other information.

New workers also completed initial training in key areas such as moving and handling and safeguarding. Health care assistants told us once new workers had completed the induction training they then “shadowed” other health care assistants on visits to people so they could watch how they carried these out. A health care assistant said new staff did not complete the assessment questionnaires or prepare care plans until they had been assessed as competent to do so by a manager.

Health care assistants said they had regular training, including refresher training for courses when needed. The manager showed us the record kept to monitor when staff had completed any training and when they were due for new or refresher courses. Health care assistants said they were issued with certificates when they successfully completed any training.

A health care assistant said, “I feel we get the training we need. If any of us specifically wanted training in something they (the provider) would provide it. A person who used the service said, “It seems they were trained to me. They know what they are doing.”

We found there were further support systems to provide individual support staff may need. A health care assistant said, “We have regular one to one meetings with an assistant coordinator every three months. If we wanted more they would arrange it. The manager showed us some records of supervision meetings that had taken place where staff had been provided support about their work.

The manager told us once every three months a manager would accompany each health care assistant on a visit. The manager told us this provided an opportunity to observe health care assistants practice and feed back to them how they carried out their duties. A health care assistant told us they had recently received an appraisal of their work performance. They said this was an opportunity to express any worries and get feedback on how they were doing.

Health care assistants said there was always someone at the office when they were working to give them support if they needed it. A health care assistant said they could always contact the manager if they needed to.