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Archived: British Red Cross-Crisis Intervention Community Support Services

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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF | 85.87 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

A health care assistant told us when they completed the initial assessment for a new person to use the service they assessed whether there were any safeguarding issues to consider.

A health care assistant said if they suspected there was a safeguarding issue they would complete a safeguarding referral form and pass this to the nominated safeguarding officer for the agency. The nominated officer would send the referral form to the local authority. The health care assistant told us they had completed a safeguarding referral form when they had identified risks associated with self harm and domestic violence.

Health care assistants told us they had received safeguarding training for both children and adults and they had been given a copy of the provider’s policies for these. We saw the staff training record which showed staff had received this training and both safeguarding children and safeguarding adults were marked as mandatory courses.

Health care assistants told us they always wore a uniform and displayed an identification badge so people they visited would know who they were. A person who used the service told us whenever one of the workers came to see them they, “Wore a uniform and had picture identification.”

A relative told us they felt the health care assistants had promoted their safety because, “They got us to get a key safe so the key could be left safely for them.”