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Archived: British Red Cross-Crisis Intervention Community Support Services

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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF | 85.87 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw the assessment questionnaire health care assistants completed to establish people’s needs and prepare a care plan from.

This questionnaire was designed to establish what a person was able to do for themselves, and what they needed support with, by answering a series of questions. There was also space to put greater detail about the support the person wanted and how this should be provided if needed. A relative told us, “They (health care assistant) identified what his needs were very quickly. I would say it was an accurate assessment. Their aim was to help him to be as independent as possible. I felt it was very reassuring.”

A health care assistant told us, “I think they (the manager) have got the assessment just about right now. They have tried to make it as thorough as possible whist remaining straight forward for us to complete.” A person who had used the service said, “I was left a care plan to refer to, and my helper took this with them on the last day they provided the service.”

The manager told us, “Personal care support is for up to seven days and other support, including medication prompting, is for up to four weeks.” A person told us, “I knew within reason what time they would call. They were very helpful and kind, and very understanding. They were really helpful if I called them they would come out for an extra visit if I needed them to.”

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare. Health care assistants told us they were clear about what support they could and could not provide. One health care assistant said, “We don’t use a hoist or a stand aid we have not had the training to use them. We have had training for moving someone by rolling them or using a slide sheet. We only provide care we have been trained for.”

The manager told us they only prompted people to take their medication and said all staff had received medication training to do so. A health care assistant said they only prompted people to take their medication from a blister pack.

There were entries in one care plan we saw that showed on occasions the person was prompted by a phone call to take their medication. A person told us, “They told me when it was time to take my tablets. Sometimes they just phoned to tell me it was time.”

A person told us, “The care plan was an accurate record of what help and support I needed. They delivered what they said they were going to deliver. They came at night to help get me into bed. That was a big help” A relative said, “I think their intervention was able to get them out of hospital quicker and got them home. They gave me a lot of support as well.”