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Archived: Independence Homes Domiciliary Care Agency

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF | 72.92 KB

Overview

Inspection carried out on 11 December 2013

During a routine inspection

There was evidence that the people who used the service had their needs fully assessed by the agency.

We were told by staff that people who used the agency were supported to be part of the assessment process so they had a say about what type of service they wanted.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. The provider identified any potential risks and steps were taken to reduce and where possible, eliminate these risks.

Policies and procedures for protecting people from abuse, including staff training, meant that people were protected from the risk of abuse and harm. The managers were aware of how to report concerns and who to report to. Staff had received training in how to recognise and respond to possible abuse.

Staff told us that they had appropriate training and support from the provider that ensured that they all had a clear understanding of the needs of the people who they looked after. One staff member told us that during their induction they undertook training in Epilepsy, learning disability awareness, medication storage and administration, manual handling as well as more specific areas for individual people who used the service.

We saw that the provider carried out regular periodic reviews of all its services and that this information was reviewed and staff told us that it was “acted upon”.