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Cuerden Developments Limited - Alexandra Court Requires improvement

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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 28 December 2013
Inspection Report published 28 December 2013 PDF | 82.4 KB

Overview

Inspection carried out on 29 November 2013

During a routine inspection

The people using the service who were able to tell us said that they understood why they needed to be at Alexandra Court and that they were happy staying there. Comments included; “lovely here”, “been smashing, staff are belting” and “I am much better, staff are very good”.

We received positive comments about the home from visiting relatives, comments included; “smashing, my relative feels relaxed here”.

We spoke to the GP who was based at the home for five days per week. He explained that he went to see each person when they were admitted and that in his opinion the quality of care was very good.

We asked people about the staff members, comments included, “staff are very kind”, “staff are stupendous, marvellous, respectful and helpful. Nothing is too much trouble” and “staff have been brilliant, nothing is too much trouble, could not ask for more”.

The staff members we spoke to were very positive about the home. Comments included; “I love it here, it is very well run” and “I love my job, good team”.

Alexandra Court had a quality assurance system available to assess the quality of the service it was providing. Questionnaires were given to people when they left the home and the home also produced statistics from daily, weekly and monthly record keeping. All of this information was reviewed quarterly and a summary of all the findings was passed to the Clinical Commissioning Group as part of the intermediate care contract monitoring process.