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Cuerden Developments Limited - Alexandra Court Requires improvement

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Inspection report

Date of Inspection: 25 February 2013
Date of Publication: 29 March 2013
Inspection Report published 29 March 2013 PDF | 84.22 KB


Inspection carried out on 25 February 2013

During a routine inspection

The people we spoke with who used the service said all the staff were very kind and knocked before they went into their bedrooms. We observed staff supporting and interacting with people who used the service in a respectful, caring manner and good standards of care being provided.

We found that people's needs were assessed and care was planned and delivered in line with their individual care plan. We saw that staff had a positive attitude towards the people who used the service and we observed throughout the visit that staff took time to answer questions and engage with people.

People who used the service said they were happy and felt safe. The people we spoke with knew who to speak to and would not hesitate to raise concerns if they had them.

The training records confirmed that all staff had completed training in safeguarding and were kept up to date in this area. This indicated that they were aware of their roles and responsibilities regarding the protection of vulnerable adults and the need to accurately record and report potential incidents of abuse.

The manager had a training matrix plan to ensure that staff received training that was specific to the needs of the people they were caring for.

We saw evidence that the provider had a system in place for tracking and responding to complaints received. People's complaints were fully investigated and resolved, where possible, to their satisfaction. We also saw evidence of compliments and thank you letters.