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Cuerden Developments Limited - Alexandra Court Requires improvement

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Inspection report

Date of Inspection: 28 January 2015
Date of Publication: 30 May 2015
Inspection Report published 30 May 2015 PDF | 67.53 KB

Overview

Inspection carried out on 28 January 2015

During an inspection to make sure that the improvements required had been made

We carried out an unannounced focused inspection of this service on 28 January 2015.This inspection was to follow up on whether action had been taken to address previous non-compliance with Regulation 19 HSCA 2008 (Regulated Activities)Regulations 2010 Complaints.

The provider had submitted an action plan to describe what they would do to meet legal requirements. We found that the provider had reviewed their complaints policy and procedure and this was on display. However systems were not in place to ensure an appropriate and timely response to complaints and we saw no audits of compliance to the revised policy. This means legal requirements had not been met.