• Dentist
  • Dentist

Archived: The Smile Beautique

High Cross Shopping Centre, 2 Causeway Lane, Leicester, Leicestershire, LE1 4AP (0116) 262 2529

Provided and run by:
Hemnish Limited

All Inspections

5 July 2012

During an inspection looking at part of the service

The provider was not offering a dental service on the day of our inspection, so we could not speak to people using the service at the time. We spoke with two of the three people who had used the service on the previous treatment day. Both were generally satisfied with the service they received. One commented, "They were really friendly and it was straightforward." The provider may find it useful to note that the other person told us she had to wait 10 minutes before a staff member arrived at reception. She said that when a staff person arrived, they did not acknowledge her in the waiting area, so she had to approach the desk to tell them she had arrived for an appointment. She commented that this was poor customer service.

Both people we spoke with told us the premises were clean. One remembered that both the dentist and the nurse had worn gloves during their treatment and removed them afterwards. Both had been asked to wear protective glasses during treatment and they said they were clean. This means the provider was taking steps to protect people using the service from the risk of infection.

6 December 2011

During a routine inspection

The service registered with the CQC (Care Quality Commission) in August 2011 as a new provider of dental services. At the time of our visit it was offering dental appointments only on Saturdays. As we visited during the week, we could not speak to anyone using the dental service.