The Care Quality Commission
  • Dentist
  • Dentist

Archived: Fairoaks

Fairoaks Surgery, Town Hill, Lingfield, Surrey, RH7 6AG (01342) 832904

Provided and run by:
Dr. James Foster

All Inspections

During a check to make sure that the improvements required had been made

We followed up on our inspection of 27 June 2013 to check that action had been taken to meet the following standard. Safeguarding people who use services from abuse.

We have not revisited the Fairoaks as part of this review because the provider was able to demonstrate that the service was meeting the standard without the need for a visit.

This is what we found: The provider confirmed that safeguarding policies and procedures for both Children and vulnerable adults in line with the guidance established by Surrey County Council safeguarding board had been introduced. The service had obtained the most recent copy of the Surrey Safeguarding Adults, Multi-agency Procedures, Information and Guidance (November 2011) and Surrey Safeguarding Children Board Procedures Manual ( August 2013).

We were told by the manager that staff at Fairoaks had all completed relevant training to ensure that they were aware of the locally developed safeguarding policies and procedures and Surrey County Council safeguarding.

The registered provider , registered manager and one further member of staff completed training in Working Together to Safeguard Children, Introduction to Safeguarding Adults - Level1 and Safeguarding Adults for Dentists, GPs other Healthcare Professionals.

The registered manager told us that the service had developed a full set of clear, open and concise policies for the reporting of any potential safeguarding to the relevant agencies within safeguarding.

27 June 2013

During a routine inspection

As part of the inspection we conducted a random telephone survey of people who used the service. The people who spoke to us were complimentary about the service. They told us they were happy with the treatment and support they received. One person told us that their dentist was "very kind and understanding". Another person said "The dentist is very good at explaining their potential care and treatment they made everything sound clear".

Most of the people who used the service agreed that their treatment plans had been explained to them and 'options were discussed'. All of the people we spoke to stated that they were listened to and treated with respect.

The staff demonstrated a good understanding about safeguarding children and vulnerable adults, however the service had not developed a set of policies and procedures for staff to follow in line with regulations.

The process for the decontamination and sterilisation followed by the practice was in line with the Department of Health requirements for decontamination in dental practices.

The service regularly request the people who used the service to provide feedback regarding the care they received when undergoing treatment at Fairoaks. We spoke to one person who used the service and they told us that the staff regularly ask for their feedback about their care and treatment and that they appeared to acted on it.