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Archived: Robinspool Dental Practice

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Inspection report

Date of Inspection: 28 February 2014
Date of Publication: 11 April 2014
Inspection Report published 11 April 2014 PDF | 94.82 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 February 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

Patients were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with told us that they worked well together as a team and felt well supported by the provider. One said “all the staff are very friendly, we’re a good team”. Another said “he [the provider] is so very supportive. He looks after everyone”.

We looked at staff files for four members of staff. We saw records to confirm that staff had received an induction to the practice when they first started work. We spoke with staff about their induction. One said “they gave me enough information and they ran through everything thoroughly. They were also there to answer any questions I had”.

We saw records which confirmed that the qualified dental nurses had undertaken training to support their continual professional development (CPD). CPD is required for dental nurses to maintain their registration with their professional body. The dentist had retained certificates to confirm that dental nurse had been supported with their training.

We spoke with staff about their training and development. Staff told us they could ask the provider if they wanted to go on any courses. One said “anything we say we’d like to do and he [the provider] supports it”. Staff told us that they were offered the opportunity to attend relevant lectures held by the British dental association. One member of staff told us they had attended a ‘4-handed’ dentistry lecture and said “it was very interesting to learn more about handling instruments and suction. I still have a lot to learn”.

The provider may find it useful to note that annual appraisals were not being conducted in line with the practice’s training policy. The provider and staff told us that day to day review of performance and identification of training needs could take place because the team worked so closely together. However, it was not clear how staff would identify development needs and actions to achieve these.

Staff meetings were held, but not very regularly. Staff told us they found staff meetings very useful and felt able to raise any issues they needed to. We looked at minutes from the most recent staff meetings held in May 2013, March 2013 and December 2012. We could see that a range of topics were discussed including, for example, patient feedback, staff training and patient records.

The patients we spoke with all told us that they found the dentist and staff to be very professional.