We spoke with four people who used the service who told us they had been seen by different dentists recently and found this to be unsettling. Three out of four people who used the service told us they felt apprehensive about seeing the dentist. They told us they had not been put at ease when being treated by the dentist. All three people had fed this back to the receptionist after their appointment. Two out of the three told us the receptionist had been very kind, sincere and helpful. All three said they were able to change dentists and were now happy with the treatment provided.During our visit we were told by the practice manager there had been some changes in the practice. These were that the dental team had changed, in particular the dentists. The practice manager told us they had recently recruited one permanent dentist and they were in the process of recruiting another one.
People we spoke with commented 'the receptionist is absolutely fantastic', 'the dentist is very nice', 'I was recommended to register here by a member of my family because they were pleased with the service they had received'.
People who used the service who told us if they required an urgent appointment this was usually accommodated within 48 hours. One person we spoke with told us they had phoned in the morning and were seen at lunchtime on the same day. People told us they found it really useful when they had booked routine appointments they received a text reminder on their phone.
We found there were concerns in relation to the practice's infection control procedures and how the provider identifies and monitors the checking of emergency drugs.