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All reports

Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 20 November 2013
Inspection Report published 20 November 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

The people we spoke with were very complimentary about the service. One person said, "It is very good here, the staff are excellent and the dentists are very supportive." We noted that staff told us they received training in customer service.

We found care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw in the paper and computer records we looked at that people's medical histories were recorded, updated and signed by people. This ensured the dentist had up to date information about people's health needs. An examination assessment was carried out at the beginning of treatment and records were kept of the treatment provided. We also saw advice notes for dentists regarding any special needs people may have. For example, in one record we saw a flagged note to indicate the person needed to use the ground floor surgery for reasons of access.

We saw that a detailed assessment was carried out for people who underwent sedation. Separate consent forms were used and very detailed observation records were kept during and after the procedure. When implants were used additional records were kept including the implant batch numbers.

We found there were arrangements in place to deal with foreseeable emergencies. We saw records to confirm that staff were up to date in their training in dealing with medical emergencies, including resuscitation and defibrillation. We saw up to date written emergency procedures.