16 June 2017
During a routine inspection
At the time of our inspection two people received personal care in their own homes.
There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Relatives told us their family members received safe care. Staff had good knowledge in how they were to protect people from harm. We found staff recognised the signs of abuse and knew how to report this. There were risk assessments in place and staff understood the importance of these and took actions to reduce the risk to people without taking away people’s right to make decisions about their care. Relatives told us the service ensured there were enough staff to support their family member when they needed them. Staff told us that the small service meant they were able to deliver safe care and support to people. People were supported with their medicines in a safe way.
People received care and support which met their needs and preferences which was in line with their consent and agreement and staff understood the importance of this. We found people were supported to eat a healthy diet which was tailored to their individual preferences. Staff were aware of external healthcare professionals input and how this affected the support the person received.
People’s views and decisions they had made about their care were listened to and staff acted upon these. Relatives felt the staff team treated their family members in a kind and friendly way, which was done so respectfully.
The registered manager had provided people with information around how to raise a complaint should they need to. Relatives we spoke with had not needed to raise any concerns but knew how to do this should they need to. The provider had not received any complaints at the time of our inspection. The registered manager told us that they had regular contact with people which they felt reduced the likelihood of people needing to complain about the service provision.
Staff felt supported by the registered manager to carry out their roles and responsibilities effectively, through training and daily contact. We found checks the registered manager completed on the service focused upon the experiences of people.