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Archived: Omnia Support (Birmingham)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 10 May 2012
Inspection Report published 10 May 2012 PDF | 56.05 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 02/05/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

The people receiving a service and their representatives were positive in their comments about staff. They told us that the staff were, “All lovely people” and that they had, “Wonderful care.” They told us that staff knew what they were doing and they had no concerns about how support was offered.

Other evidence

Staff told us, and records confirmed that staff had received training in variety of topics to ensure they were equipped with the necessary skills and knowledge to be able to meet the needs of the people receiving a service. All the staff employed had completed the Skills for Care Induction training. This took account of the recognised standards within the care sector and was relevant to the roles staff were undertaking. Topics covered within this included, safeguarding, the role of a health worker, equality and inclusion, person centred support and health and safety. The health and safety training included moving and handling which needed theory and practical training that should only be done by a person trained in this topic. We were told this had been carried out however we did not see any evidence of this. The provider may find it useful to note that evidence should be available to show staff have the necessary skills for their roles.

We were told by the manager that they and some of the staff had undertaken training in medicine management as this may be needed in the future. The manager was also noting when they thought staff needed training in a specific topic. They told us they were looking at having a room available to be able to show staff how to do practical tasks, for example, bed bathing. This would enable staff to practice these tasks to ensure they had the necessary skills to carry out the task before going into people’s homes.

We spoke with three staff and they were positive about the training they had received. They thought it was enough to enable them to meet the needs of the people they were supporting. One staff member told us the way the training delivered was good as it was done in a group and they had a lot of input rather than completing the training on the computer.

The staff we spoke with told us they received support from the manager all the time. They had one to one supervision but also saw the manager on an ongoing basis. They told us that the manager was very approachable and always available if they had any concerns about their work. Records also showed that the manager went out and checked on the staff when they were working. They also asked the people receiving a service or their representatives about staff performance to ensure people were satisfied.