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Archived: Omnia Support (Birmingham)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 10 May 2012
Inspection Report published 10 May 2012 PDF | 56.05 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 02/05/2012, looked at records of people who use services, talked to staff, reviewed information from stakeholders and talked to people who use services.

Our judgement

The provider was meeting this standard. People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

User experience

People who use the service were protected from the risk of abuse, because the

provider had taken reasonable steps to identify the possibility of abuse and prevent

abuse from happening. People that were using the agency did not give us any feedback or information specifically about safeguarding matters. They did tell us they had no concerns about the agency and if they did they would be able to report these to the manager.

Other evidence

We found the agency had policies and procedures in place for safeguarding adults. They had a copy of the local authority’s procedure on the wall in the office which gave the contact details of the local safeguarding team.

The manager was aware of her responsibilities to report any incidents or suspicions of abuse to the appropriate local authority team. They were able to tell us about issues they had reported involving other services.

Training records showed that staff had undertaken safeguarding training during their induction. We spoke with three staff who confirmed this had taken place. They showed an awareness of what safeguarding people meant and were clear that any suspicion or events of abuse were to be reported straight away. They were able to tell us where they could report any issues if they did not want to report to their manager or if they felt issues were not being addressed. For example, the local safeguarding team or the Care Quality Commission.

At the time of our visit to the agency they were not assisting anyone with shopping or handling any money belonging to people that were receiving a service. However, we saw that there was a procedure in place for supporting people who required assistance with their shopping, should this be required. This should ensure people’s money is managed appropriately.