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Archived: Omnia Support (Birmingham)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 29 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Three people were receiving a service at the time of our visit. We were able to speak with one of them and with a representative of another. Both people told us that they were happy with the support and care that was provided. One person said: "The staff have a very good attitude and provide excellent, efficient care. They are very understanding and caring." Another person told us that they were always treated with respect and their dignity was maintained when staff carried out personal care.

People told us their needs were assessed by the manager of the service. They were able to tell the manager what support they wanted and a care plan was drawn up with their requirements in mind. They were then able to sign up to the final care plan. They told us that if they wanted to change anything on their care plans, they were able to speak to the member of staff providing support or the manager of the service and this would be accommodated. This meant that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Staff we spoke with were knowledgeable about the people they provided care to and what they needed to do to meet people's needs. Staff told us and people using the service confirmed that consistency of staff for the people using the service was maintained. We heard the manager met directly with the people to get their views on the service being provided. This meant that people were able to have their views listened to and be supported by staff that people were comfortable with.

During our visit, we reviewed the care and support plans of the three people who were using the service. We saw detailed care plans that were up-to-date. Care plans documented any changes in people's needs. One person's care plan we reviewed showed that their needs had changed and steps were being taken to respond to their changing needs. Risk assessments were also up to date. We saw evidence of changing risks documented as new equipment such as hoists was used to support people. We saw that staff had undertaken the relevant manual handling training in order to be able to support people safely and effectively. This meant that care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

We found that the provider had the relevant policies and procedures in place. These were accessible to care staff either through hard copies at the office or online. However, the provider may wish to note that the some policies and procedures had not been updated on the planned review dates. The policies and procedures we saw provided clear guidance on expected practice. This ensured people received safe and appropriate care.