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Archived: Omnia Support (Birmingham)

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 29 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

We found that people were encouraged to give their views and were involved in making decisions about their care and support. We looked at the care plans for all three people who were using the service at that time. Their assessments and records showed they had been involved in the planning of their care. People had signed to show their consent to what had been recorded about their support and treatment needs. This meant that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

We spoke to one person and one representative. They told us that the manager was very proactive in asking if they were happy with the care and treatment they were receiving. One person said, "I see the manager regularly, at least once a week and they always listen to what I have to say." Another told us that should they need to change the timings of the support, the provider was very flexible and accommodating. We saw evidence of negotiated timings in the person's care record. This meant that the provider was responsive to people's needs.

The provider may find it useful to note that staff we spoke with had limited knowledge of the Mental Capacity Act. This was important as when asked, staff felt that there was one person who currently used the service that may be losing their capacity to consent and were being released imminently from support provided by the service to have an assessment completed by the commissioner. Information provided after the day of the inspection showed that the manager had completed online Mental Capacity training on the day of the inspection and other staff had been registered to do so.