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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, talked with people who use the service and talked with staff.

Our judgement

Staff were appropriately supported to enable them deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development.

People we spoke with said staff always arrived promptly and were very pleasant.

One person said, "We always receive good care and support including very helpful advice". We were told the manager always asked if everything was alright.

The manager showed us the induction training that new staff had received. Induction for new staff took account of recognised standards within the care sector, for example, ‘skills for care’. We saw certificates on staff files that showed the training they had participated in. We saw documents relating to the supervision and appraisal arrangements in place. Staff we spoke with said the quality of training provided was very good. They felt it enabled them to do in their jobs well.

Staff had the opportunity to attend staff meetings. This meant that staff were able to share their views about their role.