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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2013, talked with people who use the service and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Everyone we spoke with told us that they were getting the care and support they needed. Comments made included, "Staff display integrity and I trust them”, and "I do not feel so alone after their visit and we have a good conversation".

Discussions with staff told us they knew people's preferences, likes and dislikes well. We sampled care records held in people's flats. These were clear to read and contained relevant risk assessments. This ensured staff had the relevant information to meet people’s individual needs and maintain their safety. We saw that full care records were kept in each person’s home and people we spoke with confirmed this.

We spoke with the manager and staff about the needs of the people they looked after. They demonstrated a clear understanding of the individual needs of the people in their care. The staff team showed great empathy towards people and their life situations.

The manager liaised well with other health professionals. The district nurses provided training to staff for individual people’s health needs, for example, diabetic care.