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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF

Overview

Inspection carried out on 10 December 2013

During a routine inspection

People shared their experience of the care and support they received. Comments included, "The staff are all very caring and help me to live my life with dignity�.

People considered the staff met their current needs. They said, "We know who is coming and we feel safe with them in our home". People considered staff were well trained to do their job. People considered the service was responsive to their changing needs.

People told us they were regularly asked if their service was satisfactory. People knew how to complain and considered the level of communication with the office staff was good. This meant that the service was effective and well led.