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Inspection report

Date of Inspection: 20 September 2012
Date of Publication: 11 October 2012
Inspection Report published 11 October 2012 PDF

Overview

Inspection carried out on 20 September 2012

During a routine inspection

People told us that they were happy with the service from Chillcott Gardens. People told us that they were enabled to remain living at home and in their local community. The level of support people required varied and the staff accommodated this. People commented that they were consulted about how they liked tasks to be done. People told us that staff respected their privacy and dignity.

Staff met people�s care and support needs in ways that they preferred and we saw that detailed records gave staff the information that they required to do this. Plans were in place to support people to enjoy their lives and staff were aware of risks, people's rights and their responsibilities.

People were protected because staff were confident about how to recognise and report abuse.

People said they were supported by a knowledgeable and well trained staff team who knew their care and support needs. They told us that staff dealt with them in an open and friendly way. People told us that staff always attended to them promptly and calls were never missed. People said that the staff were competent and always acted professionally.

People who used the service spoke of being involved in how it was run. They said they could attend meetings and staff spoke to them about their care. People explained staff continued to help them access community events where possible. They considered this important as many residents had lived in the surrounding area.