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Inspection report

Date of Inspection: 5 December 2011
Date of Publication: 16 December 2011
Inspection Report published 16 December 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People are supported to make choices about their health, care and support which reflects their views and wishes. They are treated with dignity and respect and their independence is promoted.

User experience

People who used the service told us that staff had a caring nature and they helped them whenever they called for assistance day or night. They told us that they were involved in a discussion about their care needs and decided how they liked their care to be provided and when. They said staff were very respectful and had a good understanding of their preferences.

People who used the service said they felt able to raise any problems they had with the manager or one of the staff. People told us that they felt safe. One person said “Staff treat you as a human being. I think they are professional but always ready to have a laugh and a joke”.

Care records we reviewed showed that people had a good assessment before they received a service. People’s preferences, wishes and differences were all taken into account in planning their care. They were aware of the information held about them because they had signed the record.

People who received care from the service told us that the staff gave the appropriate support in helping them with their prescribed medicines. The care plans that we viewed held written permission from individuals to say they wanted support with their medicines.

Other evidence

We spoke with the manager about the assessment process prior to the person moving in. The service encouraged total involvement from the person and their representative where appropriate. Following this, a daily support programme was then drawn up on the day of admission.

We looked at the care assessment record of a person who had recently moved into a flat. This had been undertaken with the individual and with others close to them to ensure the service would be appropriate for them.

We looked at the care records of two people who received support from the staff. The information was recorded in detail of how that person wanted their needs to be addressed, taking into account personal preferences and wishes. Records detailed the interaction between the staff and the person who used the service. People’s diversity was considered, for example, religious beliefs, sexuality, and disability. Detailed records were made of how the staff would meet these needs for each individual.

We spoke with staff who worked for the service and they told us that the manager always conducted an assessment of people’s needs prior to admission. Staff said they were told of the needs prior to them delivering any support or care.

The service employed a 'wellbeing nurse' who was responsible for monitoring people's health care where people required or requested this. The wellbeing nurse then would make referrals to external health professionals where necessary.