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Inspection report

Date of Inspection: 5 December 2011
Date of Publication: 16 December 2011
Inspection Report published 16 December 2011 PDF


Inspection carried out on 5 December 2011

During an inspection looking at part of the service

We carried out this review to check on the care and welfare of people who used this service.

People received a service that was tailored to their individual needs, was flexible and reliable. People spoke highly of the staff and management team and the help they received that allowed them to remain in their own homes and retain their independence.

People who used the service had designated key workers to ensure they received a consistent service. People told us the agency did the following well:

�I am happy with the service, staff respect me and I respect them. They are very good to me�.

�I'm definitely happy with the service, the staff are very friendly and I get all the support I need to maintain my independence�.

�My life has improved greatly, my well being has improved, and my life has completely changed�.