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Archived: North View Good

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Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 23 November 2013
Inspection Report published 23 November 2013 PDF

Overview

Inspection carried out on 11 October 2013

During a routine inspection

During our inspection of the home we were able to speak with one person who lived there and they told us they liked living at North View and they liked the staff. We contacted the relatives of two other people who lived at the home following our inspection to get their views. One person's relative told us 'It's a good place. It's very clean and safe, we know our relative is well looked after. We've never had to complain as we've been able to have a friendly word which had led to things getting sorted. When our relative has spent time with us you can tell they're happy to return. We'd know if things weren't right'. Another person's relative told us they were happy with the care their relative received most of the time. However, they felt the staff who worked at the home needed to be more aware of changes in physical health needs of the people who lived at the home.