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Highbarrow Residential Home Requires improvement

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Inspection report

Date of Inspection: 19 August 2013
Date of Publication: 17 September 2013
Inspection Report published 17 September 2013 PDF | 80.45 KB

Overview

Inspection carried out on 19 August 2013

During an inspection to make sure that the improvements required had been made

This was a responsive follow up inspection to Highbarrow residential home. We wanted to see what the service had done to improve on areas we had identified in a previous inspection which had needed improvement. We also wanted to look at areas which had been highlighted to us as concerns by people who used the service or people acting on their behalf. The previous inspection took place on 22 April 2013.

In order to make our judgements we spoke with eight people who used the service, five members of staff, and we liaised with a fire safety officer at the regional fire and rescue service.

We found that some care records contained conflicting information, staff did not always know what people’s needs were, and people did not always receive care in a responsive and timely manner.

Medication was kept safely and given to people as prescribed.

The buildings had been improved to ensure they were compliant with current fire safety legislation.

Staffing levels meant that at some times of the day people did not always receive the care they needed when they needed it. One person said, “They do their best”.