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Inspection report

Date of Inspection: 25 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF


Inspection carried out on 25 October 2012

During a routine inspection

Some people using the service told us they were happy with the care and support provided. They said the staff were patient and kind. One relative told us, �I think it is fantastic here.�

Other people using the service did not consider they were able to make choices. They told us the staff decided when they went to bed, had a bath or were woken. One person told us, �I have a bath once a week when they can do it, it depends who is waiting.�

We observed the staff and saw they provided sensitive support, and people were treated with respect. People using the service said the staff would always knock on their door.

We looked at care plans and talked to the staff about the care that was provided. We found information was conflicting and some staff had not read the care plans. This meant the provider could not ensure people had their needs met in a consistent and safe way.

We checked medication was stored, dispensed and administered in a safe way. We found people using the service were not suitably protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.

We looked at the recruitment procedures for staff and found that overall suitable systems were in place but the provider had not ensured all records were completed to protect people using the service.

We found complaints were responded to and the provider acted upon concerns to improve the service.