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Highbarrow Residential Home Requires improvement

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 5 December 2013
Inspection Report published 05 December 2013 PDF | 73.07 KB

Overview

Inspection carried out on 4 November 2013

During an inspection in response to concerns

We completed this inspection to follow up on issues we identified when we last inspected this service on 19 August 2013. We found concerns during the previous inspection in relation to care and welfare of people using the service and with the staffing provided in the home.

We found that some improvements had been made. There were more opportunities for people to engage in activities appropriate to their abilities. However, we were concerned that some people may be at risk during the evening and night as there were not enough staff on duty to meet people’s identified needs and respond to emergencies.

We saw that staff engaged with people in a caring and friendly manner, but there were occasions when people did not receive prompt support from staff. Some people had been placed at risk as agreed care plans and assessments of risk had not been followed to prevent harm.

People’s care records contained up to date information although care had not been planned in a way which would guide staff to deliver care in accordance with people’s needs. This placed people at risk of harm.

There remains poor outcomes for some people and therefore the service will be subject to a management review by us. This is a key part of the enforcement process whereby we set out what we will do to get the care provider to improve their service. The action we will take will depend upon what effect this is having on the people using the service and how the care service provider responds.