Archived: Ashbourne Lodge

One relative told us, 'Care is brilliant. I've been here quite a lot and they use the right equipment. They are very caring'. Another relative said, 'Staff are caring and my wife is safe here.'

The service demonstrated good practice that ensured people were protected from abuse. Care practice and record-keeping was underpinned by clear, regular auditing procedures. Practices in relation to the administration of medication appeared to be safe and adequate.

We observed that staff were able to provide treatment in a respectful, timely and unhurried way. This was because staff were supported to carry out their duties effectively.

We were also told that the staff team were patient and kind. People felt there were enough staff on duty and that they felt safe living at the home. One person said, 'It's very good here, the staff do the best they can". Another individual told us, 'There's plenty of staff on duty they really look after you."

We observed the interaction between the staff and the people who used the service. We observed that staff were respectful of people and treated them with dignity. For example, we saw staff knocking on people's bedroom doors before entering. We also saw staff offer assistance with personal care needs in a discrete and dignified manner. During the Christmas party that took place throughout our inspection, people were seen to be happy and enjoying themselves.

We spoke with a relative who told us, "Mum is well cared for and her needs are attended to by caring staff. I feel relieved that I can take a step back from mum's care".