Archived: Anointed 2 Care

Updated 28 September 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 3 and 4 September 2018 and was announced. We gave the service short notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure staff would be present in the office. The inspection was carried out by one adult social care inspector.

At the time of this inspection, nine people were receiving support and five support workers were employed. The manager also undertook some care visits to people’s homes.

Prior to the inspection, we gathered information from several sources. We reviewed the information we held about the service, which included correspondence we had received, and notifications submitted to us by the service. A notification should be sent to CQC every time a significant incident has taken place. For example, where a person who uses the service experiences a serious injury. We reviewed the Provider Information Return (PIR), which the registered provider completed before the inspection. The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.

We contacted Sheffield local authority to obtain their views of the service. All the comments and feedback received were reviewed and used to assist and inform our inspection.

On 3 September 2018, we visited three people who received support at their homes to ask their opinions of the service and to check their care files. We also spoke with a member of staff and a relative during one of these visits. We telephoned another person and the relative of a person receiving support to obtain their views.

On 4 September 2018, we visited the service’s office on to see and speak with the manager, administrator and a support worker.

We reviewed a range of records, which included care records for four people, three staff training, support and employment records and other records relating to the management of the domiciliary care agency.

Updated 28 September 2018

Anointed 2 Care is registered to provide personal care. The organisation provides support and care to people, including elderly people and people with a disability, in their own homes around the city of Sheffield. At the time of this inspection nine people were receiving support and six staff were employed.

Our last inspection at Anointed 2 Care took place on 2 August 2017. The service was rated Requires Improvement overall. We found the service was in breach of three of the regulations of the Health and Social Care Act 2008 (Regulated Activities) 2014. Regulation 12, Safe care and treatment, Regulation 18, Staffing and Regulation 17, Good governance.

Following the last inspection, we asked the provider to complete an action plan to show what they would do, and by when, to improve the key questions asking if the service was safe, effective, responsive and well led, to at least good. The registered provider sent us an action plan detailing how they were going to make improvements. At this inspection we checked the improvements the registered provider had made. We found sufficient improvements had been made to meet the requirements of the Regulations.

There was a manager at the service who had been in post for three months. They were also the providers nominated individual. The manager had applied to be registered with the Care Quality Commission (CQC) as manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We received positive views from people about the support provided to them or their family member. People told us they felt safe and their support workers were respectful. People told us they received a consistent and reliable service that met their needs.

We found systems were in place to administer people’s medicines safely.

We found there were systems in place to protect people from the risk of harm. Staff we spoke with were able to explain the procedures to follow should an allegation of abuse be made. Assessments identified risks to people, and these were regularly reviewed to ensure people's safety.

Robust recruitment procedures were in operation and promoted people’s safety.

Staff were provided with relevant training, supervision and appraisal for development and support.

There were appropriate numbers of staff employed to meet people’s needs and provide a flexible service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice. People had consented to receiving care and support from Anointed 2 Care.

People were supported to maintain a healthy diet, which considered their culture, needs and preferences, so their health was promoted, and choices could be respected. Access to healthcare professionals was supported.

Staff knew the person they were supporting very well and had developed a positive relationship with them. In our conversations with staff they displayed compassion, consideration and respect for people.

People said they could speak with their support worker or the manager if they had any worries or concerns and they would be listened to.

The service was well-led and well managed. Effective quality audit systems were in place.