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Archived: HRGO Recruitment Ltd - Healthcare Division

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Inspection report

Date of Inspection: 21 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF | 94.77 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Not met this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were not always protected from the risk of abuse. This is because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening for one person using the service.

Reasons for our judgement

The training manager provided us with the policy and procedures in place for safeguarding people using the service from abuse. These documents were up to date and contained the information required to safeguard people from harm. A group of staff were receiving this training on the day of our visit.

Three personnel files contained evidence that staff had attended safeguarding training every twelve months. We asked two members of staff what action they would take if it was suspected or alleged that a person using the service was at risk of abuse. They were both able to confidently describe the action they would take to safeguard people from harm. One support worker said, "If I saw anything that placed a service user at risk I would report it immediately."

We asked four people using the service if they felt when they received care and support from this service. Each person confirmed that their care and support was provided in a safe manner. One person said, ‘I have no concerns whatsoever.’ Another person told us, ‘I feel a bit nervous when I am in unfamiliar places, but not when I am with my support worker.’

The coordinator and registered manager told us that if it was suspected or alleged that a person using the service was at risk of abuse, a safeguarding referral would be made to the local authority for investigation. We found an email from Greater Manchester police in one of the care plans that we looked. This told us that the person had reported an incident to the police. They had emailed the provider to tell them that they would not be investigating, due to the length of time that had elapsed since the alleged incident occurred. Following our visit we spoke to the person using the service and asked them if they had received any feedback on the outcome of their allegation. They told us that they knew the police were not investigating, but they had not been contacted by the service providing their care. They said that the issue remained unresolved and that they were still concerned for their personal security. We asked the registered manager why they had not made a referral to the safeguarding team at the local authority. They told us they had assumed that because the police were not investigating, that nothing more could be done to resolve the issue. We spoke to the coordinator and they agreed to make a retrospective safeguarding referral.