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Archived: HRGO Recruitment Ltd - Healthcare Division

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Inspection report

Date of Inspection: 21 November 2012
Date of Publication: 13 December 2012
Inspection Report published 13 December 2012 PDF | 94.77 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 November 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

During our visit we looked at five care plans. People using the service, or their representatives, had signed the care plans to confirm that they agreed with the contents. Each plan contained the individual's personal history, their likes and dislikes and their preferences for how they wanted their care and support to be provided.

Care plans also provided evidence that people using the service had been encouraged to manage their own care wherever this had been assessed as appropriate. One person was receiving support to learn new skills and develop the self-confidence to participate in a range of community activities. We spoke to this person and asked them about the support they received. They told us that they had developed a good relationship with their support worker. They said, "I get on with X and it is working well. X encourages me to try new things, but if I don't like them I don't have to do them again. I am not very confident in unfamiliar places, but I am ok when I am with my support worker."

We spoke with four people using the service and they all confirmed that their support workers were respectful. They told us that their care and support was provided in a private and dignified manner. One person said, "Yes they do respect my privacy and dignity. They cover me with a towel when they help with my personal care. They are very good at that."

We saw evidence in the five care plans that the coordinator regularly contacted people, either by phone or in person, to ask if they were satisfied with the support they were receiving.