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Archived: Scope Community Services Hertfordshire Good

This service was previously registered at a different address - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 4 August 2017

The inspection took place on 25 July 2017 and was announced. We gave the provider 48 hours’ notice of our inspection to make sure that the appropriate people were present.

Scope Community Services Hertfordshire is registered to provide personal care and support for people living in their own homes and supported living environments. At the time of this inspection six people received support with their personal care needs.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of this service since initial registration with CQC on 19 August 2016.

People’s relatives told us they were confident that the service was safe. Staff understood how to keep people safe and risks to people's safety and well-being were identified and managed. People’s needs were met by sufficient numbers of skilled and experienced staff. The provider operated robust recruitment processes which helped to ensure that staff employed to provide care and support for people were fit to do so. People's medicines were managed safely.

Staff received regular one to one supervision from a member of the management team which made them feel supported and valued. People received support they needed to eat and drink sufficient quantities and their health needs were well catered for with appropriate referrals made to external health professionals when needed.

People and their relatives complimented the staff team for being kind and caring. Staff were knowledgeable about individuals' care and support needs and preferences and people had been involved in the planning of their care where they were able.

The provider had arrangements to receive feedback from people who used the service, their relatives, external stakeholders and staff members about the services provided. People were confident to raise anything that concerned them with staff or management and were satisfied that they would be listened to.

There was an open and respectful culture and relatives and staff were comfortable to speak with the registered manager if they had a concern. The provider had arrangements to regularly monitor health and safety and the quality of the care and support provided for people who used the service.

Inspection areas

Safe

Good

Updated 4 August 2017

The service was safe.

People’s safety was promoted and maintained.

Staff had been trained in how to safeguard people from avoidable harm and were knowledgeable about the potential risks and signs of abuse.

Potential risks to people's health, well-being or safety had been identified, assessed and reviewed regularly to take account of changing needs and circumstances.

Staff helped people to move safely using appropriate moving and handling techniques.

There were sufficient numbers of staff deployed to meet people’s needs.

Safe and effective recruitment practices were followed to help make sure that all staff were of good character and suitable for the roles they performed at the service.

People were supported to take their medicines by trained staff.

Effective

Good

Updated 4 August 2017

The service was effective.

Staff received training to support them to be able to care for people safely.

Staff said they received support as and when needed and were fully confident to approach the management team for additional support at any time.

Staff and the management team had an awareness of the steps that needed to be followed to protect people's best interests and how to ensure that any restrictions placed on people’s liberty was lawful.

Assessments were routinely undertaken to identify if people were at risk from poor nutrition or hydration.

People’s day to day health needs were met in a timely way and they had access to health care and social care professionals when necessary.

Caring

Good

Updated 4 August 2017

The service was caring.

People’s relatives told us they were happy with the staff that provided people’s care and support.

People’s support plans had been written in a person centred way and reflected that the person was at the centre of their care and it was arranged around their individual needs.

Staff respected people's dignity and made sure that they supported people in the way they wished whilst encouraging them to remain as independent as possible.

Staff had developed positive and caring relationships with people they clearly knew well.

Staff took appropriate actions to alleviate people’s distress and comforted people when they became upset.

Responsive

Good

Updated 4 August 2017

The service was responsive.

People's support plans were sufficiently detailed to guide staff how to provide person centred emotional and physical support.

People were supported to take part in a variety of activities according to their individual wishes.

Concerns and complaints raised by relatives of people who used the service were appropriately investigated and resolved.

Well-led

Good

Updated 4 August 2017

The service was well-led.

Relatives of people who used the service knew the registered manager by name and felt that they were approachable with any problems.

The registered manager demonstrated an in-depth knowledge of the staff they employed and the people who used the service.

Staff told us that the management team was approachable and that they could talk to them at any time.

There were a range of checks undertaken routinely to help ensure that the service was safe.

The provider had system in place to receive feedback from people who used the service and their relatives.