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Archived: Action for Change - Hastings and Rother

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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 74.06 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 November 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We saw that staff received appropriate professional development. When people commenced work with the service they received a comprehensive induction. This included training days, how the service operated and how to contact other agencies. We spoke with one member of staff who had recently completed their induction. They told us the training had prepared them for commencing their role. As part of the induction this person had met with their supervisor to look at what extra support was needed.

Staff received mandatory training and this included safeguarding, boundaries and endings and equality and diversity. We were told that other training issues were identified at performance development reviews and supervision. Staff told us they were able to access training they required to support them in their roles. This meant that staff were able, from time to time, to obtain further relevant qualifications.

We saw that staff received regular managerial and clinical supervision. Staff told us that they were able to access additional supervision whenever they required it. We looked at supervision records and saw these contained details of issues raised and actions taken to address them. Staff told us they were well supported by the organisation.