Archived: Langley Lodge Nursing Home

Is the service safe?

People were protected by effective staff recruitment systems. Records showed that staff had received Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) training. This meant that staff were provided with the information that they needed to ensure that people were safeguarded.

Is the service effective?

People were satisfied with the care and support they received. No one raised any concerns with us. This was consistent with the positive feedback received from people as reported in the provider's own quality assurance survey. All of the staff we spoke with were knowledgeable about individual people's care needs, and this knowledge was consistent with the care plans in place.

Is the service caring?

People were supported by kind and attentive staff. We saw that care workers showed patience and gave encouragement when supporting people. People commented, 'I never feel rushed by the staff that help me, they don't do everything for me and help me to do things for myself". We spoke with three people who used the service. One person said to us, "I am very happy here. Everyone is very kind." Another person said, "The staff are very helpful and this is a beautiful place to live." We observed the care and attention people received from staff. All interactions we saw were appropriate, respectful and friendly and there was a relaxed atmosphere throughout the home.

Is the service responsive?

We saw that care plans and risk assessments were informative, up to date and regularly reviewed. The registered manager responded in an open, thorough and timely manner to complaints. This meant that people could be assured that complaints were investigated and action was taken as necessary. Staff told us the manager was approachable and they would have no difficulty speaking to them if they had any concerns about the home.

Is the service well led?

Staff said that they felt well supported by the manager, there was a positive sense of the team working together and they were able do their jobs safely. The provider had a range of quality monitoring systems in place to ensure that care was being delivered appropriately by staff.

We reviewed three peoples care planning files and four staff recruitment files. We found that the provider had systems for effective recruitment. We found that the provider had systems in place for ensuring that people had enough to eat and drink.

We found that the provider routinely assessed and monitored the quality of the service. They had systems in place for assessing the safety and suitability of premises and managing risks.

We identified that some actions were required relating to the management of medication.

We also spoke with five people using the service; they told us that the care was good and that staff gave them support. They told us they could approach staff with any concerns. A person told us, 'There is a good atmosphere here.' Another said, 'Staff are very helpful.'

We saw that there were systems in place for assessing people's needs and gaining consent.

The provider had systems in place for infection control and the administration of medication.

Staff told us that they had enough support in their role and that there was enough staff.