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Archived: Dental Visage

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF | 76.59 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Patient's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. There was an awareness of national guidance on risk assessing patients and providing care for patients.

All patients had a written confidential medical history which was completed at their first visit and then updated in the dental records at each visit. We were told how the dentist discussed their social and dental history in the surgery to ensure all their dental needs were met. Patients were given a detailed written treatment plan which was discussed with them in the surgery.

Patients were risk assessed using National Institute for Health and Clinical Excellence (NICE) criteria and recall intervals were discussed with patients in the surgery. The practice uses digital radiography and the audit results were recorded in the patient records. All the dental records were stored on a computer system which had different levels of access and was password protected. The computer system was backed up daily off site.

There were arrangements in place to deal with emergencies. All staff had received basic life support training and there was emergency equipment available. This included emergency medication and oxygen and we saw evidence that this was checked regularly. There was a log book for any adverse incidents or accidents, but there had been none recorded at the time of the inspection.